Privacy Policy
How we collect, use, and protect your information.
Information We Collect
When you use our website or book a service, we may collect the following information:
- Contact information: name, email address, phone number, and mailing address that you provide through our contact form or booking system.
- Service information: details about the appliance repair services you request, including appliance type, issue description, and preferred appointment times.
- Usage data: information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This data is collected through Google Analytics and is used to improve our website experience.
- Device information: browser type, operating system, and device type used to access our website.
How We Use Your Information
We use your personal information to:
- Schedule and provide appliance repair services
- Communicate with you about your service appointments
- Send appointment confirmations and reminders
- Respond to your questions and requests
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: third-party tools we use to operate our business (e.g., scheduling software, payment processors, email services). These providers are bound by their own privacy policies and are prohibited from using your information for purposes other than providing services to us.
- Legal compliance: when required by law, subpoena, or other legal process.
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
To exercise these rights, contact us at the email or phone number listed on our Contact page.
Cookies and Tracking
Our website uses cookies and similar technologies for analytics (Google Analytics) and functionality. You can control cookie settings through your browser preferences. Disabling cookies may affect some website features.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us through our Contact page or call us directly.